Terms and Conditions
These Terms and Conditions (“Terms”) establish the terms and conditions that apply to and govern your access to and use of the website https://fitfortune.ae, our applications designed for download and use on mobile, smartwatch, tablet and other personal devices (“Apps”), and all features, functionalities, services, Content and/or our Services (as defined below) provided through such websites and applications (altogether, the “Digital Properties”) made available by Fit Fortune Sports Consulting Services FZ LLE (“ Fit Fortune” ,“we,” “our,” “us”).
Please carefully review these Terms.
This Agreement, together with our privacy policy, constitutes the entire agreement between you and Fit Fortune . If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms, which shall remain in full force and effect.
By using the Digital Properties, and the features and Services made available through the Digital Properties, you acknowledge that you are 18 years or older, have read, understood, and agreed to these Terms, and expressly consent to them forming a binding legal contract between you and Fit Fortune.
If you do not wish to accept these Terms, you should immediately stop using Digital Properties and Services.
Additionally, with regard to the Apps only, you acknowledge and agree that the availability of each App depends on the third-party app store from which you download the App (the “App Store”). You acknowledge that these Terms are between you and Fit Fortune and not with the respective App Store. Each App Store may have its own terms and conditions that you must accept before downloading an App from it. The limited rights granted by Fit Fortune to use the App are contingent upon your compliance with all terms and conditions of the applicable App Store.
CHANGES TO TERMS
These Terms and Conditions are subject to change as we continue to evolve our business, as well as the Digital Properties or any part thereof. In the event of any changes, we will post the revised document here, and such modifications will take effect immediately upon posting. Your continued use of the Digital Properties constitutes your acceptance of these changes and your agreement to be bound by the updated Terms. Therefore, we recommend that you periodically review these Terms when accessing or using the Digital Properties. If you do not agree to any of the changes, please discontinue your use of the Digital Properties and Services immediately.
Our aim is to ensure that every experience with Fit Fortune exceeds your expectations. If, for any reason, we fail to meet your expectations, we kindly request that you give us the opportunity to address any concerns or issues. To do so, please reach out to us via email at [email protected]. When contacting us, please include your name, phone number, email address, and a detailed description of your problem or concern.
ACCESS TO THE DIGITAL PROPERTIES & SERVICES
The Digital Properties and Services are intended for use by adults over the age of 18 who reside in the United Arab Emirates. By using the Digital Properties, you consent to the use of the Digital Properties in accordance with the applicable laws of the United Arab Emirates, specifically in Dubai, as well as these Terms and our Privacy Policy. Fit Fortune makes no representation that the Digital Properties and/or Services are available for use in your location. If you choose to access the Digital Properties from outside the United Arab Emirates, you do so at your own initiative and risk. By using or attempting to use the Digital Properties, you represent to Fit Fortune that you meet the aforementioned eligibility requirements and have the legal capacity to enter into and abide by these Terms.
You are solely responsible for any charges incurred in accessing the Digital Properties, including charges from your internet service provider and/or wireless carrier. While certain goods or services may be available for purchase through Digital Properties, the Digital Properties themselves are currently provided free of charge. Fit Fortune reserves the right to change the nature of this arrangement at any time without prior notice or liability to you. Furthermore, access to specific Digital Properties or sections thereof may be limited to Fit Fortune members, as detailed in the “Your Account” section below.
AVAILABILITY
Fit Fortune is under no obligation to maintain the Digital Properties, either in whole or in part, or provide you with any related maintenance or support services. Fit Fortune reserves the right to temporarily or permanently render the Digital Properties, in whole or in part, unavailable, or to terminate, suspend access to, replace, or modify the Digital Properties or any part thereof, at any time and for any reason, without prior notice or liability to you. Any Content or other information made available on or through the Digital Properties is also subject to change at any time without prior notice or liability to you.
YOUR ACCOUNT
Certain sections of Digital Properties may require or invite you to create an account and associated login credentials (including a password). Access to specific content, features, functionalities, or services of Digital Properties may be restricted without creating and logging into an account. In some cases, the ability to create an account may be limited to current Fit Fortune members in good standing. When creating an account, you agree to provide accurate, current, and truthful information and are responsible for keeping your account information up to date. If you receive login credentials, a password, or any other confidential information as part of our security procedures, you must treat such information as private. You are responsible for maintaining the confidentiality of your login credentials and acknowledge that you are fully responsible and liable for all activities and usage that occur under your account, whether authorized by you or not. Each individual is allowed to register only one (1) account. You agree not to share or allow others to use your account and/or login credentials.
You may not transfer or assign your account to any other person. If you become aware of or suspect any unauthorized use of your account or password or any breach of security related to your account, please notify Fit Fortune immediately. Notwithstanding anything contrary to these Terms, Fit Fortune reserves the right to deny the creation of, suspend access to, or terminate any account(s), or to modify or remove content, features, functionalities, and/or services available to account holders at any time in its sole discretion without prior notice or liability to you.
USING THE DIGITAL PROPERTIES
Subject to your compliance with these Terms, Fit Fortune grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Digital Properties solely for personal and non-commercial purposes.
Your rights under these Terms will automatically terminate without notice and without refund of any fees if you fail to comply with its terms. We may, at our discretion and without notice, restrict, suspend, or terminate your use of the Digital Properties at any time, including if we determine that your usage violates the Agreement, is improper, involves fraud or misuse of the Digital Properties, or harms our interests or the interests of another user of the Digital Properties. Our failure to enforce strict compliance with the Agreement will not constitute a waiver of any of our rights.
INTELLECTUAL PROPERTY
Fit Fortune owns the Digital Properties and all content displayed, made available, or included in the Digital Properties, including but not limited to text, video clips, audio clips, graphics, trademarks, service marks, trade names, logos, icons, images, data, information, code, and software, whether registered or unregistered and any combinations or compilations thereof (collectively, the “Content”). The Digital Properties, including the selection, coordination, arrangement, and enhancement of Content, as well as the design, layout, and “look and feel” of each Digital Property, constitute the valuable intellectual property of Fit Fortune and are protected by applicable copyright, trademark, and other intellectual property laws.
You agree not to reproduce, duplicate, copy, or resell any part of the Digital Properties and the Content. These works are protected by copyright laws and treaties worldwide. All rights reserved. Without obtaining a license from us, you must not use any part of the Content for commercial purposes.
COMMENTS; NO UNSOLICITED IDEAS
We welcome your feedback on the Digital Properties, as long as the content is legal, appropriate, respectful, and does not violate any laws or harm others. Fit Fortune reserves the right to remove any content that is illegal, fraudulent, immoral, inappropriate, offensive, disrespectful, violent, abusive, or constitutes spam. Please note that any comments, feedback, notes, messages, ideas, suggestions, or other communications (collectively, “Comments”) posted, submitted, or sent to Fit Fortune through Digital Properties shall become and remain the exclusive property of Fit Fortune. All Comments will be treated as non-confidential, and you agree not to post, submit, or send unsolicited ideas, confidential information, proprietary information, or other Comments that you do not wish to assign to Fit Fortune. This includes but is not limited to, ideas for new or improved products, services, technologies, marketing, advertisements, promotions, or other services, products, or offerings, as well as any original creative materials such as stories, videos, computer code, images, or artwork. By posting Comments, you agree that Fit Fortune may use and publish your name in connection with such Comments.
PROHIBITED CONDUCT
By using the Digital Properties, you agree not to:
Harass, threaten, or defraud any Fit Fortune members or trainers.
Send unsolicited offers, advertisements, proposals, or junk mail to any Fit Fortune members or trainers.
Impersonate another person or fraudulently access another member’s account.
Allow third parties to use any Sessions booked under your account, including other members.
Knowingly upload damaging material, such as viruses, to the Digital Properties.
Upload or share inappropriate, hateful, or illegal content via Digital Properties.
LINKED SITES
Fit Fortune may provide links to other websites that may be of interest to users. These links are provided for informational purposes only. The inclusion of these links does not imply endorsement or guarantee of reliability or accuracy by Fit Fortune. Fit Fortune has no control over the content of linked websites and is not responsible for the accuracy of the content or any damages that may arise from accessing such websites. You visit linked websites at your own risk and waive any claims against Fit Fortune.
We may utilize social plugins on our Services, including third-party APIs and plugins from social networks such as Facebook, Twitter, Google+, Pinterest, and Tumblr. These plugins may feature icons such as the “thumbs up” icon or text like “Recommend,” “Like,” or “Comment.” Once you navigate our website, these cookies will be activated. Your browser may establish a connection with the servers of these social networks and may transmit data to these servers when you view a page on our website. If you interact with the plugin functionality (e.g., click the “Like” button or leave a comment), this information will be directly transmitted to the social network by your browser and may be stored there. We shall not be held liable for the policies, performance, or any other aspect of these third-party APIs or plugins.
We may provide functionality that links your Fit Fortune account to wearable fitness technology such as Fitbit or Apple Watch. By authorizing Fit Fortune to use your personal data for the purpose of performing, monitoring, and recording such services, you acknowledge and accept our Privacy Policy. You also acknowledge that Fit Fortune will not be held liable for any connectivity or synchronization failures.
PRIVACY
We understand the importance of safeguarding your personal information. The personal information collected through the Digital Properties is used to provide exceptional member service. Before sharing any personal information with us, we encourage you to review our Privacy Policy to understand how we collect, share, and use information obtained from or through Digital Properties. By using any Digital Property, you agree to the terms of our Privacy Policy and explicitly consent to the collection, use, and disclosure of your personal information as described therein.
We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’
PERSONAL TRAINING SERVICES
Through the Digital Properties, Fit Fortune offers registered Fit Fortune members the opportunity to reserve and purchase training sessions (“Sessions”) directly with personal trainers (referred to as “Fit Fortune Trainers”) across the United Arab Emirates on a flexible basis (the “Personal Training Services”). By using, accepting, and/or retaining a Session, you agree to these Terms concerning the Personal Training Services. Fit Fortune reserves the right to modify, amend, or terminate the Terms for Personal Training Services at its sole discretion, with or without notice or liability to you.
You may be required to acknowledge the delivery of a training session (or other goods or services) by us or our representatives. You hereby agree to act in good faith at all times and will not unreasonably withhold acknowledgment of receipt of service. Failure to do so may result in the suspension of your account and related services, pending completion of our customer service issue escalation policy and procedure, as applicable.
12-HOUR CANCELLATION POLICY
A Fit Fortune member who has made an appointment for a Session may cancel or reschedule the Session provided at least 12 hours prior notice is given. You can make these changes through the Personal Training tab in your account within the Digital Properties or by contacting Fit Fortune directly at +971 52 854
5856 or [email protected].
If you cancel your session with a minimum of 12 hours notice, the session will be credited back to your account.
Members will be charged the full cost of the Session for late cancellations or no-show appointments.
I Want to Save Product – Subscription Rules and Cancellation Policy These rules are governed by the Fit Fortune terms and conditions, which are incorporated by reference.
Together, these rules and the terms and conditions form a binding legal agreement.
Mechanism:
You are subscribing to a service that automatically renews on a monthly basis until you cancel your subscription in accordance with the cancellation policy below.
We may add, change, or modify subscription products from time totime, and if you are affected by any of these changes, you will be notified at your registered email address.
The initial payment will be collected on the day of your subscription and will automatically renew every 30 days thereafter on a recurring basis.
By completing the initial payment, you are giving consent and authorization to Fit Fortune to automatically collect this amount on a recurring monthly basis through their third-party payment gateway, Stripe. Your credit card details will be stored with them, and you can review their Privacy Policy here.
Cancellation Policy:
The minimum subscription duration is three (3) months. If you decide to cancel your subscription for any reason, including illness, injury, travel, or leaving the country, within the initial three (3) months period, your card will be automatically charged for the full value of the three (3) months. If you wish to pause your subscription for a 2-week period due to
illness, injury, or travel, please refer to our Freeze Subscription policy below.
To cancel your subscription after the initial three (3) months period (from month four (4) onwards), follow these steps:
Go to My Subscriptions under Profile.
Locate the active subscription package you wish to cancel.
If your package is eligible for cancellation (beyond the initial three (3) months contract period), you will find a “Cancel” button.
You will be asked to confirm the cancellation and provide a reason.
Once the cancellation is confirmed, automatic payments will stop the following month.
Monthly Sessions Allocation:
When subscribing, you can choose from various monthly session options: 8, 12, 16, and 20.
The selected number of sessions per month will be credited to your account upon the collection of the automatic monthly payment authorized during your initial purchase.
Check the subscription packages below:
8 Solo 8 sessions 335 AED/session
12 Solo 12 sessions 315 AED/session
16 Solo 16 sessions 305 AED/session
20 Solo 20 sessions 295 AED/session
You must use these sessions within 30 days from the date they are credited to your account.
Sessions not utilized within the 30-day period will expire and will not carry over to the next month. For example, if you purchased a 12-session monthly subscription pack and have conducted only 11 sessions, 1 session from the current month will expire on the 30th
day.
Freeze Subscription:
If you wish to pause your subscription due to illness, injury, or travel, you are allowed one (1) freeze period of 2 weeks during the initial 3-month contract period.
To freeze your package, follow these steps:
Go to My Subscription in your app under Profile.
Locate the active subscription package you wish to freeze.
If your package is eligible for a freeze (if you have not used this feature before), you will find a “Freeze” button.
You will be prompted to confirm your selection and provide a reason for the freeze before your package is paused for two weeks.
Your next payment will be automatically delayed by two weeks.
During the freeze period, you will not be able to train using your paused subscription package.
The freeze period will be available from the fourth month onwards, allowing you to receive a 2-week freeze period once every three (3) months.
If your trainer travels during your subscription, you will be given the option to either freeze your subscription until their return or continue training with an alternative trainer.
Additional Terms:
Each account may have only one (1) active subscription.
Subscriptions cannot be shared, transferred, or sold for cash under any circumstances.
Fit Fortune reserves the right to pause or cancel your subscription at any time and for any reason deemed appropriate without prior notice.
There are strictly no refunds allowed for subscriptions. If you wish to cancel your subscription, please review our cancellation policy.
I Want Flexibility
Mechanism:
You are enrolling in a pay-as-you-go service. Your card will be charged only once at the time of purchase.
The purchased package has an expiration date, as specified in the table below. Once the package expires, any unconducted sessions will automatically expire from your app.
You can view your package details and expiration date at any time by visiting “My Packages” in the app or below:
1 Solo 1 session 549 AED
1 Duo 1 session 658.8 AED
8 Solo 8 sessions 390 AED
8 Duo 8 sessions 468 AED
12 Solo 12 sessions 375 AED
12 Duo 12 sessions 450 AED
30 Solo 30 sessions 345 AED
30 Duo 30 sessions 414 AED
72 Solo 72 sessions 315 AED
72 Duo 72 sessions 378 AED
144 Solo 144 sessions 277 AED
144 Duo 144 sessions 332.4 AED
Cancellation & Refund Policy:
By purchasing a package, you commit to a select number of sessions.
Refunds are not permitted, regardless of the reason for canceling your package, including illness, injury, travel, or leaving the country.
If you wish to pause your package due to illness, injury, or travel, please refer to our Freeze Package policy below.
Session Expiry:
When purchasing a package, you can choose from various session options: 1, 8, 12,30,72 or 144, across different package types such as solo, duo, kids, specialties (Kickbox, Swiming, MMA & Yoga), and Programs by Team Leaders. We may make additions, changes, or modifications to products from time to time, and if you are affected by these changes, you will be notified at your registered email address.
The number of sessions you select must be conducted before the expiration date listed in the table below. The expiration date is calculated from the date of purchase. You can refer to the confirmation email we sent you upon successful purchase for the package commencement date.
Once a package expires, it will be marked as “expired” on your “My Packages” page, and any remaining sessions that were not conducted prior to the expiration date will expire.
Expired sessions cannot be transferred to another package, or account, or exchanged for cash under any circumstances.
Session Expiry Table (Pay as you go):
8 sessions: 45 days
12 sessions: 60 days
30 sessions: 120 days
72 sessions: 180 days
144 sessions: 365 days
Freeze Package:
We understand that there may be instances when you need to temporarily pause your package due to unforeseen illness, injury, or travel. If you are eligible for a freeze, you are allowed one (1) freeze period of a maximum of 2 weeks per purchased package. The freeze period cannot be extended or split into multiple periods once granted.
To request a package freeze, please email us at [email protected] from your registered email address and provide the following information:
The reason for freezing your account
Supporting documentation (e.g., plane ticket, doctor’s note, etc.)
Our customer service will respond within 2 working days to confirm if the freeze has been accepted. Your package will automatically resume after the designated freeze period has ended. Please note that during the freeze period, you will not be able to train using your paused package.
In the event that your trainer travels during your package period, you will be given the option to either freeze your subscription until their return or continue training with an alternative trainer.
Additional Terms:
You may have multiple active packages per account.
Packages cannot be shared, transferred, or sold for cash under any circumstances.
Fit Fortune reserves the right to pause or cancel your package at any time and for any reason deemed appropriate without prior notice.
There are strictly no refunds allowed for packages. Please review our cancellation policy if you wish to freeze your package.
PAYMENTS
You are required to provide us with a current, valid, accepted method of payment.
You have the option to pay for sessions in advance or via installment plans, subject to the rates we may update and amend from time to time.
Tabby Instalments:
Payments will be processed through Tabby, a third-party buy now and pay later provider. Their Terms and Conditions govern your relationship with them.
Tabby reserves the right to approve or reject your request for installment plans, and any payment disputes should be managed directly through their customer support team.
All personal and private information collected by Tabby is stored and managed by Tabby directly.
Fit Fortune reserves the right to discontinue any payment methods, including installment plans, without prior notice.
Existing subscribers to installment plans will be notified of any plan cancellations or changes to upcoming installments.
All payments to Fit Fortune are made in AED.
We accept online payments via Mastercard or Visa using your debit/credit card. Please retain a copy of transaction records and familiarize yourself with our Merchant policies and rules.
Additionally, charges for sessions that are used but not paid for will be automatically charged to your credit card on the day the session is conducted.
NO REFUNDS & EXPIRATION POLICY
All sales are final, payments are non-refundable, and there are no refunds.
Sessions expiration (Pay As You Go):
8 session packages will expire 45 days from the purchasing date
12 session packages will expire 60 days from the purchasing date
30 session packages will expire 120 days from the purchasing date.
72 session packages will expire 180 days from the purchasing date.
144 session packages will expire 365 days from the purchasing date.
Please note that no refund will be provided for any unused or expired sessions, and sessions cannot be carried over.
GENERAL
Governing Law. These Terms of Sale and any non-contractual rights or obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of Dubai.
Dispute Resolution:
If you are not satisfied with any products you have purchased through our Site, please contact us via email at [email protected] or reach out to our customer support team at 00 971 52 854 5856.
Third-Party Rights. A person who is not a party to these Terms of Sale has no right to enforce any of its provisions.
Relationship of the Parties. Nothing in these Terms of Sale will be deemed or construed to create a partnership or joint venture between the parties. The parties will remain independent entities contracting for services.
Further Assurances. The parties agree to take all necessary actions and execute any required documents to implement and give effect to these Terms of Sale, including assisting each other in compliance with applicable laws.
Assignment. These Terms of Sale are binding upon the parties and their respective successors and permitted assigns. You may not assign or transfer these Terms of Sale or any rights or obligations under them without our prior written consent.
Entire Agreement. These Terms of Sale, along with any referenced or incorporated documents, constitute the entire agreement between the parties regarding the subject matter and supersede all prior agreements, negotiations, and representations, whether written or oral. No conditions, representations, warranties, undertakings, or agreements, whether direct, indirect, collateral, express, or implied, exist between the parties except as provided in these Terms of Sale.
Amendment. These Terms of Sale may not be modified, varied, amended, or supplemented by you. We reserve the right to modify, vary, amend, or supplement these Terms of Sale at any time. The current version of the Terms of Sale will be posted on the Site, and your continued use of the Site and our services after any changes constitutes your acceptance of the modified terms.
Severability. If any provision of these Terms of Sale is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed from these Terms of Sale, and the remaining provisions will continue in full force and effect as long as the economic or legal substance of the transactions contemplated by these Terms of Sale is not materially affected.
Force Majeure. Neither party will be liable for any loss, damage, delay, or failure in performance caused by acts beyond its control, including acts of God, governmental actions, labor disputes, or natural disasters.
No Waiver. Any waiver of a provision in these Terms of Sale by us will not constitute a waiver of any other provision, nor will it constitute a continuing waiver of that particular provision unless expressly provided in writing.
Survival. Provisions that expressly or by their nature survive will continue to apply even if your membership is suspended or terminated.
DISCLAIMER AND LIMITATIONS
Fit Fortune is not a healthcare or medical provider. The Digital Properties, including the features, functionalities, services, and content provided therein, are for general informational purposes only and do not constitute medical advice. Fit Fortune disclaims all warranties, whether statutory, express, or implied, relating to the Fitness Features or other services offered through the Digital Properties. The Fitness Features are not intended for determining your health status or diagnosing medical conditions, and should not be used as a substitute for professional medical evaluation. Attendance at any Sessions with a Fit Fortune Trainer is at your own risk. It is advised to consult with your physician regularly and seek their advice before engaging in any fitness or nutrition regimen or attending Sessions with a Fit Fortune Trainer.
Fit Fortune is not liable or responsible for any consequences resulting from your use or reliance on the Fitness Features. By using any Fitness Feature or booking a Session with a Fit Fortune Trainer, you acknowledge the potential hazards involved in activities such as strength training, flexibility exercises, cardio workouts, and meditation. Prior to using any Fitness Feature or attending a Session, consult with your doctor and ensure you are in good health without any conditions that may pose a risk. You assume all associated risks.